Report a Bug

🐛 Quick Bug Report

Email us at: [email protected]

To help us fix the issue quickly, please include:

• What were you trying to do?
  Example: "I was trying to send a 500MB video file to my friend"
• What actually happened?
  Example: "The upload reached 50% then stopped and showed an error"
• Your browser and operating system
  Example: "Chrome 120 on Windows 11" or "Safari on iPhone 15"
• Any error messages
  If you saw any error messages, please copy and paste them exactly
• Screenshots (if possible)
  A screenshot can help us understand the issue faster

🔍 Common Issues & Quick Fixes

Transfer stuck or not starting?

• Check if both devices are still connected to the internet
• Try refreshing the page and creating a new room
• Make sure you're not behind a strict firewall or VPN
• Some corporate networks block P2P connections

Room code not working?

• Double-check the room code - they're case-sensitive
• Make sure the sender created the room and is still on the page
• Room codes expire after 24 hours of inactivity

File not downloading?

• Check if you have enough storage space on your device
• Try a different browser
• Make sure the sender is still connected and on the page

Still having issues?

If none of these solutions work, please email us at [email protected] with the details listed above.

⚡ Priority Bugs

Some bugs are more urgent than others. Please mark your email as "URGENT" if:

• The bug causes data loss or corruption
• The bug is a security vulnerability
• The bug makes the site completely unusable
• The bug affects a large number of users

🚀 Feature Requests vs. Bugs

Bug: Something that's broken or not working as intended
Example: "The progress bar shows 100% but the file hasn't finished downloading"

Feature Request: Something new you'd like us to add
Example: "It would be great if you could add password protection for rooms"

For feature requests, please email [email protected] instead. We love hearing your ideas!