Report Abuse
We built ZapFile to be a privacy-focused, easy-to-use file sharing service. Unfortunately, some people abuse tools for harmful purposes.
If you've encountered illegal content or abusive behavior on ZapFile, please let us know. We take all reports seriously.
⚠️ Emergency Situations
If you've encountered content involving imminent danger, child exploitation, or other serious crimes, contact local law enforcement immediately. Then report to us so we can assist their investigation.
What to Report
🚨 Illegal Content
- Child sexual abuse material (CSAM)
- Content promoting terrorism or violence
- Distribution of malware or viruses
- Stolen credentials or personal information
- Other clearly illegal material
Report to: [email protected]
⚖️ Copyright Infringement
- Sharing copyrighted movies, music, software, etc.
- Distribution of pirated content
- Any unauthorized sharing of copyrighted material
Report to: [email protected] (see our DMCA Policy)
💔 Harassment or Threats
- Using ZapFile to harass or threaten someone
- Sharing someone's private information without consent (doxxing)
- Revenge porn or non-consensual intimate images
Report to: [email protected]
🤖 Technical Abuse
- Automated spam or room flooding
- Attempts to overload or attack our servers
- Exploiting vulnerabilities
Report to: [email protected]
How to Report
Send an email to [email protected] with as much detail as possible:
Information to Include:
- Room code: If you have it (this is the most helpful)
- URL: If you were given a link
- Date and time: When you encountered this
- Description: What you saw or experienced
- Screenshots: If safe and appropriate to capture
- Your contact info: In case we need to follow up
The more specific you can be, the faster we can act.
What Happens Next
- We acknowledge your report (usually within 24 hours)
- We investigate based on the information provided
- We take action:
- Block the room code immediately
- Ban the IP address if warranted
- Report to law enforcement for serious crimes
- Cooperate with any legal investigations
- We follow up if we need more information
Our Limitations
Important to understand what we can and can't do:
We CAN:
- Block specific room codes
- Ban IP addresses
- Provide connection logs to law enforcement
- Prevent repeat offenders from using the service
We CAN'T:
- See the content of transfers (everything is encrypted)
- Retrieve files after they've been transferred
- Identify users beyond their IP address
- Monitor transfers in real-time
We're a privacy-focused service, which means we have limited visibility into what people are sharing. We rely on reports from users to identify abuse.
False Reports
Please don't file false abuse reports. It wastes our time and makes it harder to respond to real issues.
If you disagree with someone or don't like them, that's not abuse. Report actual violations of law or our Terms of Service.
Privacy of Reports
We treat abuse reports confidentially. Your identity will only be shared if:
- You give us permission
- We're legally required to (law enforcement request, court order)
- You filed a DMCA notice (those require contact information)
Working with Law Enforcement
For serious crimes, we cooperate fully with law enforcement:
- We provide any logs and data we have
- We respond promptly to legal requests
- We preserve relevant data when asked
- We testify if needed
If you're law enforcement investigating a case involving ZapFile, contact us at [email protected]
Contact
Report abuse: [email protected]
DMCA/copyright: [email protected]
Law enforcement: [email protected]
General questions: [email protected]